Thank you for visiting our Hill’s Dry Goods online store. If you have found your way to our Shipping & Returns page, we hope this means you have found something that you love.

If you have placed an online order, you will receive an email confirming the details of your order. Please allow up to 2 business days for your order to be processed and shipped. If an item you ordered is out of stock, you will be notified by email within 48 hours and refunded for the item.

We are unable to re-route packages once they have been shipped, please make sure that your shipping details and personal information are accurate at the time of checkout. You will receive an email with tracking information once your package has been shipped.

Currently, we only ship within Canada and the United States. If you live elsewhere, please email shop@hillsdrygoods.com and we will do our best to accommodate your request.

Destination	Shipping Service	Rate (in CAD)	Estimated Delivery Time
Canada	Canada Post Expedited Parcel	Order value over $250: FREE Order value under $250: calculated at checkout	1-7 business days
	Canada Post  Xpresspost	Calculated at checkout	1-3 business days
USA	Canada Post Expedited Parcel	Order value over $250: FREE Order value under $250: calculated at checkout	13-15 business days
	Canada Post Xpresspost	Calculated at checkout	10-12 business days

 

Payment, Taxes & Duties

We accept Visa, Mastercard, and American Express. Your card will be charged in Canadian dollars. You can use the currency converter located in the top right corner of our site to preview pricing in your currency. Please note pricing is based on the day’s exchange rate.

All shipments within Canada will be charged the provincial tax rate based on the destination of the package.

If you are ordering from the U.S., you will not be subject to tax at the time of checkout, but additional import taxes/duties can be incurred once the package has entered your country. 

Delivery

Delivery dates are an estimate only. If you are ordering from outside Canada, please note that packages may be held at the border by customs which may delay your shipping timeframe.

We do not require signatures upon receipt (unless requested) and are not responsible for lost or stolen packages. If your package does not arrive, please contact Canada Post with the tracking number provided in your email confirmation.

Returns & Refunds

Hill's Dry Goods will gladly accept the return for all regular priced merchandise that is unworn in its original packaging with tags attached. Please note shipping charges are not reimbursed for returns.

Mail In Returns

1. Returns through mail must be initiated and mailed back within 7 days of delivery for a full refund.
2. Sale merchandise is considered a final sale.
3. We are unable to offer exchanges through mail, we recommend returning your order and placing a new order online.
4. Email shop@hillsdrygoods.com with your order number and reason for return. Once your request has been processed you will be sent a return authorization code.
5. Further return instructions will be sent at time of authorization via email.
6. Once your return has been received and processed you will be notified by email. Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to appear on your credit card statement.
7. Returns shipped to us without authorization or do not comply with our return instructions may be refused by Hill’s Dry Goods.

In-Store Returns

1. Regular priced merchandise may be returned for a refund within 14 days from shipping date.
2. After that time an exchange or store credit will be issued for a period of up to 28 days from shipping date.
3. Sale merchandise is considered a final sale.
4. Refunds will be issued to the original method of payment.
5. Customers must bring their printed invoice along with their items for return to one of our Hill’s Dry Goods or Hill’s of Kerrisdale locations.

For assistance, please email us at shop@hillsdrygoods.com. Or call us at (604) 266-2594 or 1-888-425-2583.